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Where are you located?We’re based in Pittsburgh, PA and serve weddings within a 100-mile radius, including parts of Ohio and West Virginia. If your wedding is outside that range, we’re happy to travel with a special arrangement — just let us know your location when inquiring.
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How do I book you for my wedding?Start by filling out the inquiry form on our website. We’ll confirm availability for your date, schedule a consultation, and send over a contract and retainer invoice to officially secure your booking.
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How much is the retainer and when is the final payment due?A non-refundable retainer of 30–50% is due when booking. The remaining balance is typically due two weeks before the wedding day, unless otherwise agreed upon.
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Do you offer photo and video together?Yes! You can book photography, videography, or both as a bundle. Bundling ensures a smooth, cohesive experience with one team handling all the visual storytelling.
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How long will it take to receive my photos or video?Wedding photos are delivered within 4–6 weeks. Highlight films and cinematic wedding trailers typically take 6–8 weeks, depending on the package and time of year.
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Can we customize a wedding package?Absolutely. Every couple is unique. We can adjust coverage hours, add engagement sessions, or create a bundle that fits your vision and budget.
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What happens if our photographer or videographer cancels?That won’t happen here. Unfortunately, many couples come to us after being let down by other vendors. At Three Two One Media, we’re dependable and committed. Your date is guaranteed once booked.
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